What Do We Manage?
We Use Splunk For Monitoring
You get 360 degree insights across your various business and IT services, applications and infrastructure. These insights help to detect problems, simplify investigations, triage issues, and accelerate resolutions.
Splunk was named a Leader in the 2018 Gartner Magic Quadrant for the 6th consecutive year for Security Information and Event Management (SIEM).
Why GT's Managed Services?
The main goals of our managed services is to Secure, Modernize and Enable businesses.
Many factors come into play to keep a business' IT environment secure. One of the factors is to keep up with system and software security updates to reduce vulnerabilities that can be taken advantaged of by cyber attackers. Our Managed Services Methodology requires that a baseline configuration be enforced on all user devices. Any non-compliant user devices will call for remediation actions to be taken.
Modernizing the IT environment will help to reduce downtime and improve user productivity. We review and analyze issues that occur repeatedly to determine root causes and obtain permanent fixes. This helps to reduce the number of reoccurring tickets and improve user productivity, bringing a positive impact to the business.
We strive to make IT a business enabler in your organization. We hold periodic meetings with business stakeholders to capture and understand business goals so as to explore the use of IT to enable the business.
GT's Managed Services Lifecycle
GT’s Managed Services lifecycle is made up of four major stages.
It begins with a discovery exercise to assess and document the customer’s existing IT infrastructure and applications configurations.
After the discovery exercise has been completed, a recommendations report will be presented to the customer. The report will contain critical as well as good-to-have recommendations.
With the completion of the required changes and recommended actions, it brings the customer’s IT environment to a proper and secure baseline level. At this point, we will transition into stage 3 which is the ongoing support, monitoring and proactive management phase. Incident Management and Change Management processes will be set up. Monitoring tools and agents will be installed and configured to monitor the end user computers and backend IT infrastructure. The agents will actively and remotely monitor the device health, up/down status of services and connections, and trigger alerts when the baselines are compromised. Monthly status reports will be provided to the customer to show all support activities and initiatives which have been kicked off to improve customer’s IT environment.
As we run our managed services with the goal of reducing downtime experienced by users, we find ways to reduce tickets that occur repeatedly. We constantly review the tickets to identify disruptive, reoccurring issues and propose permanent fixes to solve the root causes of those problems. In this way, we continuously optimize the customer’s IT environment.
Sample Monthly Status Reports
For Management of End User Environment
Contact us today to find out more!
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